Request types can’t be grouped or reordered in the portal
The portal lists request types in a rigid order, so customers scroll past dozens of options to find the one they need.
The problem
Jira Service Management gives limited control over how request types are grouped and ordered on the portal. Busy desks end up with a long, unsorted list that customers abandon.
Who runs into this
Service desks with many request types across IT, HR and facilities sharing one portal.
How Patcher fixes it
Patcher lets you group request types into clear sections and order them the way customers actually think, so people find the right form fast.
Top community comments
Workaround sort of helps, but it comes back the moment someone else edits the issue.
686We wrote a workaround script, but it breaks on every Jira update. Not sustainable.
652The “official” suggestion in the docs doesn’t actually work. We need a real fix.
309