Customers can’t add request participants from the portal
There is no way for a customer to add colleagues as participants while raising or viewing a request in the portal.
What this patch does
Atlassian exposes request fields in the Customer Portal, but agents still cannot show a field to the customer as read-only context. This patch adds exactly that: pick the fields, mark them view only, and they appear on the portal request view without the customer being able to edit them.
Turn it on, step by step
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1
Open the Patcher admin page
In your project settings, open Apps → Patcher and find this patch in the list.
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2
Choose the fields to show
Select the request fields you want customers to see, and mark each one view only.
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3
Switch it on for your portal
Flip the patch on. The fields appear on the portal request view instantly, read only, respecting your existing permissions.
Top community comments
This is exactly what our service desk has needed for years. Customers constantly ask for context that we cannot surface on the portal.
318Being able to mark a field as view only, without a custom script that breaks on every update, would save us hours.
204Confirmed on a fresh project too. Adding our +1 — this should be standard behaviour.
97