Blog
Product updates, deep dives, and ideas from the team behind Patcher.
Patcher runs entirely on Atlassian Forge. Here's what that means for security, privacy and why it matters when you switch on a…
Read more →When something is down, the portal stays silent and customers pile on duplicate tickets — right when agents have the least time.…
Read more →A good patch adds exactly one thing and changes nothing else. Here's how Patcher ships real features without disrupting how your service…
Read more →Some of the most-voted Jira Service Management requests are years old. Understanding how they're triaged explains why — and what you can…
Read more →Customers raise tickets for things already answered in your knowledge base because the portal never shows them. Here's how Patcher deflects them.
Read more →Time spent in "Waiting for customer" shouldn't count against your SLA — but it often does. Here's why, and the patch that…
Read more →JSM emails an approver once. Miss it, and the request sits in Pending approval while the SLA quietly burns. Here's the fix.
Read more →Every service desk keeps a mental list of things JSM "just doesn't do." Here's the case for switching those gaps on instead…
Read more →One of the most-voted Jira Service Management asks: let customers add colleagues to a request from the portal. Here's why it's missing…
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