Queues can’t be shared or reordered per agent
Agents can't arrange their own queue order or share a custom queue with the team, so everyone works from the same rigid list.
The problem
Queue management is limited: individual agents cannot reorder queues to match how they work, and custom queues are hard to share cleanly across a team.
Who runs into this
Larger service desks where different agents own different request types but share one project.
How Patcher fixes it
Patcher lets agents pin and reorder their queues and share a saved queue with teammates, so everyone sees the work that matters to them first.
Top community comments
This has been driving our team crazy for years. Please, Atlassian, just fix it.
454Can confirm — reproduces 100% of the time on a fresh project. How is this still open?
111Finally found this thread after months of thinking it was just us. Glad it’s a known issue.
77