Portal fields can’t be shown as read-only to customers
You either show a field so customers can edit it, or hide it — there is no way to display a field as view-only in the portal.
The problem
The customer portal treats fields as editable or hidden. There is no read-only state, so you cannot show a customer their asset, due date or approval status without also letting them change it.
Who runs into this
Teams that want customers to see context — SLA, assigned agent, linked asset — without handing them edit rights.
How Patcher fixes it
Patcher adds a read-only display mode for portal fields, so you can surface the information customers need to see while keeping it locked.
Top community comments
Voted. This single bug costs my team hours every single sprint.
628Workaround sort of helps, but it comes back the moment someone else edits the issue.
594Still happening in 2026, and it affects hundreds of issues across our instance.
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