Approvers get no reminder for pending approvals
Approval requests sit untouched because approvers are notified once and never nudged again, stalling every request behind them.
The problem
When a request needs approval, Jira Service Management emails the approver once. If they miss it, nothing follows up — the request waits in Pending approval indefinitely and the SLA quietly burns.
Who runs into this
Any service desk with approval steps: access requests, purchases, HR changes and change management.
How Patcher fixes it
Patcher sends configurable reminders to approvers until they act, and can escalate to a backup approver after a set time — so approvals stop being the bottleneck.
Top community comments
This has been driving our team crazy for years. Please, Atlassian, just fix it.
570Voted. This single bug costs my team hours every single sprint.
536Finally found this thread after months of thinking it was just us. Glad it’s a known issue.
193