Search Atlassian’s public tracker and you’ll find service-management requests with thousands of votes, open for the better part of a decade. If so many teams are affected, why do they stay open?
Edge case for them, daily pain for you
Vendors prioritise by breadth and strategy. A request that affects a slice of service desks — even a large slice — can rank below roadmap work that moves the platform forward. From their side it’s an edge case; from yours it’s every shift.
The label matters
Once something is filed as a long-tail “suggestion,” it tends to stay there. It’s rarely a feature someone champions internally, so it quietly accrues votes without ever reaching a release.
What you can do now
You don’t have to wait for the roadmap. Patcher ships these long-standing requests straight into your site — browse the patch list and switch on the ones your team has been waiting for.