Approval emails don’t include the request details

Approvers get an email asking them to approve, but have to open the portal to see what they are actually approving.

PN Reported by Priya N.JSDCLOUD-11813 · Scrum Master · 11 months ago Top-voted request ✓Fixed by Patcher
533 votes 319 watching 72 comments View on Atlassian Community

The problem

Approval notifications are thin: they ask for a decision without showing the key fields — cost, access level, requester, justification — so approvers either click through or approve blind.

Who runs into this

Managers and approvers who handle access, purchase and change approvals away from their desk.

How Patcher fixes it

Patcher puts the request’s key details straight into the approval email with Approve and Decline actions, so approvers decide in one glance.

Top community comments

ES
Emma S.· 2 years ago

Can confirm — reproduces 100% of the time on a fresh project. How is this still open?

739
OH
Omar H.· 11 months ago

Our admins get complaints about this weekly. Adding our +1 and a link to our internal ticket.

396
GM
Grace M.· 1 year ago

This should be classified as a bug, not a “suggestion”. It’s clearly broken behaviour.

53
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