Privacy Policy

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This Privacy Policy explains how Hipporello (“we”, “us”) handles information in connection with the Patcher website and the Patcher apps for Jira, Jira Service Management and Confluence (the “Apps”).

The short version

• The Apps are standard Atlassian Forge apps. They run on Atlassian infrastructure, inside your Atlassian environment.
• Your Jira, Jira Service Management and Confluence content does not leave your Atlassian site through the Apps.
• On this website we keep analytics light and only collect what you send us through our forms.

Information we collect

On the website, we collect the details you choose to send us, such as your name, email address and message when you use the contact, demo or custom request forms. We also collect basic, aggregated usage data to understand which pages are useful.

In the Apps, we process the data needed to provide each feature. Because the Apps run on Forge, that processing happens within Atlassian hosted infrastructure under Atlassian data residency, and we do not export your project content to our own servers.

How we use information

• To reply to your questions and requests.
• To provide, maintain and improve the Apps and the website.
• To send you service updates you have asked for.

Cookies

The website uses only the cookies needed for it to work and for light, privacy friendly analytics. It does not use advertising cookies.

Sharing

We do not sell your personal data. We share it only with service providers who help us run our business, and only as needed, or where the law requires it.

Data retention

We keep form submissions for as long as needed to handle your request and our records, then delete them.

Your rights

You can ask us to access, correct or delete the personal data you have sent us. Contact us and we will help.

Contact

Questions about this policy? Reach us through the contact page.