@mentions in the description don’t always send a notification
Make sure a mention in the description actually reaches the person.
Mentioning someone shouldn’t be a coin toss. Here is how to make description @mentions notify reliably.
The symptom
You @mention a teammate in an issue description — especially while editing — and no notification goes out. The person is tagged but never finds out.
Why Jira behaves this way
Mention notifications fire reliably for comments, but the description edit path doesn’t consistently emit a mention event, particularly on subsequent edits.
The manual workaround — and why it falls short
People repeat the mention in a comment to be safe, which clutters the issue and trains everyone to ignore the description.
How Patcher fixes it
Patcher makes description @mentions notify reliably, including on edits, so a mention always reaches the person you tagged.
Turn it on
- Install Patcher for Jira from the Atlassian Marketplace.
- Open Patcher › Patches from your Jira admin.
- Find Reliable description mentions in the list and switch it on.
- Scope it to the projects you choose, then save — the fix is live immediately.